Webinar : Réalisez un diagnostic de votre Relation Clients en 5 étapes

Faire évoluer votre Relation Clients implique d’avoir une vision claire d’où vous en êtes en ce domaine. CRM, Centre de Contacts… la formulation du diagnostic sur la situation actuelle de votre Relation Clients est donc clef. Avec ce webinar Relation Clients, nous vous proposons de parcourir en 30 minutes la grille de questionnement que nous suivons dans nos missions de cabinet conseil en Relation Clients.

5 étapes pour réaliser le diagnostic de votre Relation Clients

Pour qualifier la pratique Relation Clients des entreprises clientes de CustUp, nous nous attachons à observer 5 domaines révélateurs :

  • La stratégie clients de l’entreprise,
  • Le niveau de connaissance clients,
  • Les reportings de l’expérience clients,
  • L’orientation clients de l’organisation, côté hommes et outils,
  • L’amélioration continue de la Relation Clients.

 

Mené sur un rythme rapide, ce webinar Relation Clients passe en revue les questions à se poser pour chaque domaine de diagnostic. Les interrogations sont formulées. Les zones de vigilance et les indicateurs clefs sont signalés.

30 minutes de webinar CustUp pour diagnostiquer votre Relation Clients

Le format vise à vous faire réagir et établir le dialogue. Comment vous aussi, évaluez-vous la Relation Clients ? Quels indicateurs utilisez-vous que nous ne mentionnons pas ?

: Sophie Duême consultant service client custup

Sophie Duême, consultant en Service Clients coanimera ce webinar

Cette conférence en ligne sera co-animée par Sophie Duême – consultant en Relation Clients et Antoine Coubray – Directeur du développement CustUp.

Inscription au Webinar Relation Clients en 2 clics

Pour vous inscrire à ce webinar Relation Clients, choisissez le webinar correspondant, remplissez le formulaire, cliquez sur le bouton « Confirmer ». C’est fait ! Vous recevrez un e-mail de confirmation.

CustUp n’organise plus de webinars. Vous pouvez retrouver toutes nos ressources sur la Relation Clients sur la section dédiée de notre site. Nous vous invitons également à consulter les articles de fond que nous publions régulièrement sur notre blog.

Partager :
Un article de promotion de notre webinar Relation Clients rédigé par Antoine Coubray, directeur du développement.

Un article de promotion de notre webinar Relation Clients rédigé par Antoine Coubray, directeur du développement.

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